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FAQs

Why is the Builder not letting me checkout?

This happens due to cache not clearing properly.

1. Clear cache setting in your browser

2. Click on history or settings depending on the installed browser

3. Clear All cache

4. Close all browser windows

Why is my Credit Card not working?

Here are some common reasons why this may have occurred.

  • For customer security we ask that use of the same address which was used to create the bank card account in the “bill to” section of your member profile.
  • Enter in CVV Code (3-digit code on back of card)
  • Use True First and Last Name as Shown on Card
  • Only Accept Visa, Master Card and Discover

How do I send my order sent to another address?

We have included an extra section for your shipping address so you can let us know where you would like your order to be delivered. NOTE: This may result in verification of card holders ID requested to be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

  • All orders placed over the amount of $250.00 will result in a ID verification matching the card holder.

Where is my order?

As orders are processed you will receive emails that show the status of your order. Orders are processed in the order they are received.

When your order ships a delivery confirmation # is emailed to you. The Delivery confirmation number that is emailed is clickable and will bring you to a tracking page.

You can also view order and delivery status by logging into the 'My Account portion of BUILDEVAPE.COM containing past history of transactions and tracking information after an order has been shipped.

Generally Priority Mail is delivered within 2-3 days from when it leaves our facility and First Class Mail can take anywhere from 1-7 days depending on your location. UPS times vary on the service you select.

How do you ship Domestic Shipments?

USPS First Class Mail is the default shipping method but UPS and USPS express methods are available.

How much is First Class Domestic shipping via USPS?

Currently we are having a promotion. All purchases get Free Basic Ground Shipping with USPS.  Free shipping only applies to retail customer domestic orders (orders being shipped inside the U.S.).

How much is International shipping?

Shipping outside of the United States constitutes international shipping. Rates are determined based on the carrier chosen and the service from that carrier. There is no free shipping for international orders of any size.

How quickly do you ship after I place my order?

We usually ship within 24-48 hours for orders placed Monday through Thursday. We may experience high volume of sales during holidays and weekends where can take up to 72 hours to process.

No weekend shipping available, orders placed on Thursday or Friday may not be shipped until the following Monday.

I paid for Priority Mail or 2nd Day, why wasn't my order shipped sooner?

Some shipping methods, if chosen, can get the orders to you faster than standard USPS or UPS ground. The shipping method does not affect order processing time.